Phonefinder's PAIA Manual

Access To Information Manual

As required by Section 51 of the Promotion of Access to Information Act No 2 of 2000 (PAIA). Last Updated: 12 May 2026

This manual helps you get access to our information

This manual will help you get access to information we hold. We are required in terms of PAIA to make this manual available to you so you can see what type of information we have, as well as how you can request to get access to it.

Our Details

Company name: Phonefinder (Pty) Ltd
Registration Number: 2013/105666/07
Postal Address: The Piazza, Melrose Arch, 20, Melrose North, Johannesburg, 2196
Physical Address: The Piazza, Melrose Arch, 20, Melrose North, Johannesburg, 2196
Telephone Number: 011 447 7511
General contact email: info@phonefinder.co.za
Information Officer email: info@phonefinder.co.za
Website: www.phonefinder.co.za

Further Guidance

If you would like to find out more information about PAIA you can contact the South African Human Rights Commission (SAHRC) who have compiled a guide in each official language on how to exercise any right contemplated in PAIA. Contact the SAHRC on 011 484 8300 or via www.sahrc.org.za.

The Records We Hold

Categories of Records	Form Held	Availability
1. Company Secretarial Records
Company Incorporation Documents	Electronic and physical	Automatically available
Names of Directors	Electronic and physical	Automatically available on company website
Salaries of Directors	Electronic and physical	Not automatically available
2. Financial Records
Financial Statements	Electronic and physical	Not automatically available
Documents Relating to Taxation	Physical	Not automatically available
Financial Agreements	Physical	Not automatically available
Banking Details	Electronic and physical	Available — email lance@phonefinder.co.za
3. Insurance
Insurance Policies	Physical	Not automatically available
Register of Immovable Property	Physical	Not automatically available
4. Employees
List of Employees	Electronic and physical	Not automatically available
Personal Information of Employees	Electronic and physical	Not automatically available
Employee Contracts	Electronic and physical	Not automatically available
Pension and Provident Fund	Electronic and physical	Not automatically available
Salaries of Employees	Electronic and physical	Not automatically available
Leave Records	Physical	Not automatically available
5. Company Policies and Directives
Internal — Employees and Company	Electronic and physical	Not automatically available
External — Clients and Third Parties	Electronic and physical	Not automatically available
6. Agreements and Contracts
Standard Agreements	Physical	Not automatically available
Contracts with Customers	Physical	Not automatically available
NDAs	Physical	Not automatically available
Letters of Intent / MOUs	Physical	Not automatically available
Third Party Contracts	Physical	Not automatically available
Office Management Contracts	Physical	Not automatically available
Supplier Contracts	Physical	Not automatically available
7. Regulatory
Permits, Licences or Authorities	Physical	Not automatically available
8. Published Information
External Newsletters and Circulars	Electronic and physical	Automatically available
Internal Newsletters and Circulars	Electronic and physical	Not automatically available
Information Published by Third Parties	Electronic and/or physical	Not automatically available
9. Customer Information
Customer Details	Electronic and physical	Not automatically available
Contact Details of Individuals	Electronic and physical	Not automatically available
Communications with Customers	Electronic and physical	Not automatically available

How to Request Access

We have authorised Annemie Pretorius to deal with all matters relating to PAIA. To request access to a record, complete the Request for Access Form available at www.sahrc.org.za and submit it to the company at its physical address or general contact email address provided above.

Information We Hold to Comply with the Law

Basic Conditions of Employment No. 75 of 1997
Companies Act No. 761 of 2008
Credit Agreements Act No. 75 of 1980
Employment Equity Act No. 55 of 1998
Income Tax Act No. 95 of 1967
Labour Relations Act No. 66 of 1995
Protection of Personal Information Act No. 4 of 2013
Tax on Retirement Funds Act No. 38 of 1996
Unemployment Contributions Act No. 4 of 2002
Unemployment Insurance Act No. 63 of 2001
Value Added Tax Act No. 89 of 1991

Other Information as May Be Prescribed

The Minister of Justice and Constitutional Development has not made any regulations in terms of section 51(f) of the Act.

We May Refuse You Access to Protect Others

In terms of PAIA we are allowed to refuse access to certain documents to protect:

The privacy of another person
Commercial information of another company
Confidential information of another person
The safety of individuals and property
Records privileged from production in legal proceedings
Research information

You will be notified in writing whether your request has been approved or denied within 30 calendar days of receiving a completed Request for Access Form.

In What Form We Will Give You Access

If your request is approved, we will determine how we provide access unless you have requested a specific form.

How Much It Will Cost

The prescribed fees are set out in the Fee Schedule available at www.sahrc.org.za.

Processing Personal Information

In terms of POPI we process personal information to save you time and money by helping you find the most suitable products or services for your needs. We process the personal information of economically active people in South Africa who are older than 18, including names, numbers, age, address, and insurance history.

We provide your information to providers of products or services who can offer the best deals on what you want. We do not plan to transfer personal information across borders out of South Africa, but may do so for backup or technical reasons. Where within our control, we will only transfer data to countries with similar privacy laws.

How We Protect Personal Information

We are committed to ensuring your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. The services we use employ secure data transmission and storage technologies to protect your personal information from unauthorised disclosure.

WE COMPARE. YOU SAVE.

How Phonefinder works

Finding your perfect phone contract takes less than 2 minutes.

Browse Deals

We list every deal from leading SA networks and brands.

Apply for your deal

A skilled sales agent will call you back with the next steps.

Credit Check

Your agent will recommend the best available deals for your affordability.

Free delivery

Once approved, your new phone is delivered straight to your door.

Browse Deals

We list every deal from leading SA networks and brands.

Apply for your deal

A skilled sales agent will call you back with the next steps.

Credit Check

Your agent will recommend the best available deals for your affordability.

Free delivery

Once approved, your new phone is delivered straight to your door.

What if I'm declined?

It happens — and it's not the end of the road.

There are still great options available

A declined application often comes down to affordability or credit score. FindBetter can help you with managing your money, dealing with debt, or improving your credit score.